Services for List Administrators: Difference between revisions
KurthBemis (talk | contribs) Created page with "=== Services for List Administrators and Moderators === UVLists provides tools to help list administrators and moderators manage their lists, support members, and work together. This page explains what each service is used for and where to turn when you need help. Access depends on your role. Being an administrator or moderator of a mailing list does not automatically provide access to every internal service. If you need access or are unsure which tool to use, contact..." |
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=== Mailing List Management - Mailman 3 and Postorius === | |||
Mailman 3 runs our mailing lists. '''Postorius''' is the web interface administrators and moderators use to manage them. | |||
Mailman 3 runs our mailing lists. | |||
Depending on your permissions, you can use it to: | Depending on your permissions, you can use it to: | ||
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Changes to posting permissions, reply behavior, or archive visibility can affect the whole list. Contact the helpdesk if you are unsure about a setting or need assistance planning a change. | Changes to posting permissions, reply behavior, or archive visibility can affect the whole list. Contact the helpdesk if you are unsure about a setting or need assistance planning a change. | ||
=== List Archives - HyperKitty === | |||
'''HyperKitty''' provides a web interface for browsing and searching archived list discussions. | |||
Use it to find earlier messages, follow a conversation, or share a reference to a previous discussion. Archive availability and access depend on the individual list’s configuration. | Use it to find earlier messages, follow a conversation, or share a reference to a previous discussion. Archive availability and access depend on the individual list’s configuration. | ||
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A link to a message in a private archive does not make that message public; the person opening it still needs the appropriate access. Avoid copying private discussions into public documentation or support requests with a wider audience. | A link to a message in a private archive does not make that message public; the person opening it still needs the appropriate access. Avoid copying private discussions into public documentation or support requests with a wider audience. | ||
=== Support and Task Tracking - Request Tracker === | |||
'''Request Tracker''', usually called **RT**, is our helpdesk and work-tracking system. It keeps each request, its discussion, and its progress together in a ticket. | |||
Use RT for: | Use RT for: | ||
* Subscription or delivery problems that need technical assistance. | |||
* Questions about list settings or administrator access. | |||
* Reporting errors in our services. | |||
* Requesting configuration changes. | |||
* Tracking organizational tasks and follow-up work where access has been provided. | |||
To request help, email <helpdesk@uvlists.org>. | To request help, email <helpdesk@uvlists.org>. | ||
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Routine moderation decisions should normally be handled through the list’s moderation tools. Use RT when you need assistance, escalation, or a tracked follow-up. | Routine moderation decisions should normally be handled through the list’s moderation tools. Use RT when you need assistance, escalation, or a tracked follow-up. | ||
=== Collaborative Working Documents - Etherpad === | |||
'''Etherpad''' lets several people edit the same document at the same time through their browsers. | |||
Use it for: | Use it for: | ||
* Meeting agendas and live notes. | |||
* Drafting announcements or proposed procedures. | |||
* Collecting ideas and questions. | |||
* Working together on a document before it is finalized. | |||
Treat pads as working documents. Once material is approved, move the final version into the appropriate Wiki page or other designated permanent location. Put action items requiring an owner or follow-up into RT. | |||
Treat pads as working documents. Once material is approved, move the final version into the appropriate | |||
Share pad links only with the intended participants, and confirm the pad’s access arrangements before adding private information. | Share pad links only with the intended participants, and confirm the pad’s access arrangements before adding private information. | ||
=== Webmail - Roundcube === | |||
'''Roundcube''' provides browser-based email access for people who have been assigned a UVLists mailbox. | |||
It is used to read and send mail from that mailbox. It does not manage mailing list subscriptions, moderation settings, or archives. | It is used to read and send mail from that mailbox. It does not manage mailing list subscriptions, moderation settings, or archives. | ||
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Most list administrators can continue using their usual email service for list participation and support correspondence. A UVLists mailbox is only needed when one has been assigned for a particular role. | Most list administrators can continue using their usual email service for list participation and support correspondence. A UVLists mailbox is only needed when one has been assigned for a particular role. | ||
=== Public Website === | |||
The [UVLists website](https://uvlists.org/) provides public information and announcements about the organization. | The [UVLists website](https://uvlists.org/) provides public information and announcements about the organization. | ||
Use the website when directing people to general information about UVLists. Use | Use the website when directing people to general information about UVLists. Use the wiki for administrator instructions and RT for requests that need a response or action. | ||
=== How the Tools Work Together === | |||
For example, when developing a new moderation procedure: | For example, when developing a new moderation procedure: | ||
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1. Draft and discuss the procedure in **Etherpad**. | 1. Draft and discuss the procedure in **Etherpad**. | ||
2. Track configuration changes and follow-up assignments in **RT**. | 2. Track configuration changes and follow-up assignments in **RT**. | ||
3. Publish the agreed procedure in | 3. Publish the agreed procedure in the Wiki. | ||
4. Apply approved list configuration changes through | 4. Apply approved list configuration changes through '''Postorius''', with technical assistance where needed. | ||
This keeps working notes, assigned tasks, and established guidance easy to find. | This keeps working notes, assigned tasks, and established guidance easy to find. | ||
=== Need Help? === | |||
Contact <helpdesk@uvlists.org> for help using these services, requesting access, or finding the right place for your question. Include your list name and what you are trying to accomplish. | Contact <helpdesk@uvlists.org> for help using these services, requesting access, or finding the right place for your question. Include your list name and what you are trying to accomplish. | ||
Revision as of 16:17, 13 October 2026
Services for List Administrators and Moderators
UVLists provides tools to help list administrators and moderators manage their lists, support members, and work together. This page explains what each service is used for and where to turn when you need help.
Access depends on your role. Being an administrator or moderator of a mailing list does not automatically provide access to every internal service. If you need access or are unsure which tool to use, contact <helpdesk@uvlists.org>.
Services at a Glance
| Service | What it is used for |
|---|---|
| Mailman 3 / Postorius | Managing subscriptions, moderating messages, and configuring mailing lists |
| HyperKitty | Browsing and searching list archives |
| Request Tracker (RT) | Requesting help, reporting problems, and tracking assigned work |
| Etherpad | Collaboratively drafting agendas, notes, and other working documents |
| Roundcube | Accessing an assigned UVLists mailbox through a web browser |
| UVLists Website | Public information including agendas, meeting notes, announcements about and relating to UVLists |
Mailing List Management - Mailman 3 and Postorius
Mailman 3 runs our mailing lists. Postorius is the web interface administrators and moderators use to manage them.
Depending on your permissions, you can use it to:
- Review, approve, or reject messages held for moderation. - Manage subscriptions and membership. - Review subscription requests. - Adjust list settings and posting permissions. - Maintain list descriptions and other member-facing information.
Moderators generally focus on held messages and moderation decisions. List administrators have broader responsibility for membership and configuration.
Changes to posting permissions, reply behavior, or archive visibility can affect the whole list. Contact the helpdesk if you are unsure about a setting or need assistance planning a change.
List Archives - HyperKitty
HyperKitty provides a web interface for browsing and searching archived list discussions.
Use it to find earlier messages, follow a conversation, or share a reference to a previous discussion. Archive availability and access depend on the individual list’s configuration.
A link to a message in a private archive does not make that message public; the person opening it still needs the appropriate access. Avoid copying private discussions into public documentation or support requests with a wider audience.
Support and Task Tracking - Request Tracker
Request Tracker, usually called **RT**, is our helpdesk and work-tracking system. It keeps each request, its discussion, and its progress together in a ticket.
Use RT for:
- Subscription or delivery problems that need technical assistance.
- Questions about list settings or administrator access.
- Reporting errors in our services.
- Requesting configuration changes.
- Tracking organizational tasks and follow-up work where access has been provided.
To request help, email <helpdesk@uvlists.org>.
Include the list name, a clear description of the issue, and any relevant error message. For delivery problems, include the affected email address and the approximate date and time of the message. Never send passwords.
You can continue the conversation by replying to the ticket email. Keep the ticket reference in the subject so your reply stays attached to the existing request. Start a new request for a separate issue.
For abuse reports, email <abuse@uvlists.org>.
Routine moderation decisions should normally be handled through the list’s moderation tools. Use RT when you need assistance, escalation, or a tracked follow-up.
Collaborative Working Documents - Etherpad
Etherpad lets several people edit the same document at the same time through their browsers.
Use it for:
- Meeting agendas and live notes.
- Drafting announcements or proposed procedures.
- Collecting ideas and questions.
- Working together on a document before it is finalized.
Treat pads as working documents. Once material is approved, move the final version into the appropriate Wiki page or other designated permanent location. Put action items requiring an owner or follow-up into RT.
Share pad links only with the intended participants, and confirm the pad’s access arrangements before adding private information.
Webmail - Roundcube
Roundcube provides browser-based email access for people who have been assigned a UVLists mailbox.
It is used to read and send mail from that mailbox. It does not manage mailing list subscriptions, moderation settings, or archives.
Most list administrators can continue using their usual email service for list participation and support correspondence. A UVLists mailbox is only needed when one has been assigned for a particular role.
Public Website
The [UVLists website](https://uvlists.org/) provides public information and announcements about the organization.
Use the website when directing people to general information about UVLists. Use the wiki for administrator instructions and RT for requests that need a response or action.
How the Tools Work Together
For example, when developing a new moderation procedure:
1. Draft and discuss the procedure in **Etherpad**. 2. Track configuration changes and follow-up assignments in **RT**. 3. Publish the agreed procedure in the Wiki. 4. Apply approved list configuration changes through Postorius, with technical assistance where needed.
This keeps working notes, assigned tasks, and established guidance easy to find.
Need Help?
Contact <helpdesk@uvlists.org> for help using these services, requesting access, or finding the right place for your question. Include your list name and what you are trying to accomplish.