Contact: Difference between revisions
UVListsBot (talk | contribs) Create public contact and support page |
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Have a question, need help, or want to report a problem? Email the address that best fits your message. UVLists is maintained by volunteers; messages are tracked so that the right person can follow up. | Have a question, need help, or want to report a problem? Email the address that best fits your message. UVLists is maintained by volunteers; messages are tracked so that the right person can follow up. | ||
== What happens when you contact us? == | |||
UVLists uses '''Request Tracker (RT)''', a helpdesk system that keeps each request and its replies together in a ticket. After you email us, you may receive a reply with a ticket number in the subject line. You can simply reply to that message; keeping the ticket number in the subject helps us keep the conversation together and prevents requests from being missed or answered twice. | |||
=== General questions and list support === | === General questions and list support === | ||
For questions about UVLists, help using a community list, or a problem that does not fit one of the categories below, email [mailto: | For questions about UVLists, help using a community list, or a problem that does not fit one of the categories below, email [mailto:helpdesk@uvlists.org helpdesk@uvlists.org]. | ||
When asking about a mailing list, include the list name and the email address affected. For delivery problems, include the approximate date and time of a missing or rejected message, if known. | When asking about a mailing list, include the list name and the email address affected. For delivery problems, include the approximate date and time of a missing or rejected message, if known. | ||
=== Donations and fundraising === | |||
To ask about donating to UVLists, a gift you have already made, or a receipt for your records, email [mailto:donate@uvlists.org donate@uvlists.org]. | |||
=== Website and wiki === | === Website and wiki === | ||
Latest revision as of 15:04, 24 October 2026
Contact UVLists
Have a question, need help, or want to report a problem? Email the address that best fits your message. UVLists is maintained by volunteers; messages are tracked so that the right person can follow up.
What happens when you contact us?
UVLists uses Request Tracker (RT), a helpdesk system that keeps each request and its replies together in a ticket. After you email us, you may receive a reply with a ticket number in the subject line. You can simply reply to that message; keeping the ticket number in the subject helps us keep the conversation together and prevents requests from being missed or answered twice.
General questions and list support
For questions about UVLists, help using a community list, or a problem that does not fit one of the categories below, email helpdesk@uvlists.org.
When asking about a mailing list, include the list name and the email address affected. For delivery problems, include the approximate date and time of a missing or rejected message, if known.
Donations and fundraising
To ask about donating to UVLists, a gift you have already made, or a receipt for your records, email donate@uvlists.org.
Website and wiki
To report a problem with this website or the UVLists wiki, suggest a correction, or request help with an editor account, email webmaster@uvlists.org.
Abuse, spam, or harassment
To report spam, harassment, misuse of a list, or another safety concern, email abuse@uvlists.org. Include the list name, relevant message headers or links, and a brief description of the issue. Please do not send passwords or other sensitive account credentials.
Systems and technical issues
For infrastructure, mail-system, or other technical operational issues, email sysadmins@uvlists.org.
List-specific questions
For questions about the rules, moderation, or local purpose of a particular community list, use the owner-contact address shown on that list’s information page. Visit the list directory to find the right page.
A note about replies
Please keep the ticket reference in the subject line when replying to a UVLists support message. This keeps the conversation together and helps the volunteer team respond efficiently.